Frequently asked questions

Yes. Opulent Vogue is an online jewellery brand trusted by more than 60,000 customers, with over 1,300 verified reviews averaging 4.9 out of 5 — you can read them on our reviews page. Every order is fully tracked, payments go through Shopify's secure checkout, and every piece comes with 14-day returns and our lifetime warranty. You can reach a real person any time at info@opulentvogue.co.uk.

Yes. Checkout is powered by Shopify, one of the world's largest e-commerce platforms. Your card details are encrypted and handled by Shopify's payment system — we never see or store them.

All major debit and credit cards, Shop Pay and the other options shown at checkout. UK orders of £50 or more can also pay in instalments with Shop Pay, subject to eligibility.

Yes — enter it in your bag or at checkout. One code can be used per order. Sign up to our emails to get £10 off your first order over £40.

Orders are processed within 2–4 days, then take 4–8 working days to arrive. Personalised pieces are made to order and take 2–3 weeks.

Yes, we ship worldwide free of charge. We cover all shipping and customs costs, so there's nothing extra to pay on delivery.

Every order is fully tracked. You'll get tracking details by email once your order ships, and you can check it any time on our order tracking page with your order number and email.

Email us at info@opulentvogue.co.uk as soon as possible with your order number. If your order hasn't been processed yet, we'll do our best to change or cancel it.

Yes. Our pieces are designed to be waterproof and tarnish-free, so you can wear them in the shower, at the gym or on holiday.

Our pieces are crafted from 18k gold and 925 sterling silver. Each product page lists the exact materials for that piece.

Every piece is covered against colour fading and tarnishing for life. If it ever happens, email us a photo with your order number and we'll replace it at our expense.

Many of our rings and bracelets are adjustable. For everything else, our sizing chart shows how to measure at home.

You can return unworn items within 14 days of receiving them. Return postage is paid by the customer. Personalised pieces can't be returned unless faulty. See our refund policy for the details.

We'll replace it completely at our expense, including postage. Email info@opulentvogue.co.uk with your order number and a photo.

Use our contact form or email info@opulentvogue.co.uk — we aim to reply within 1–2 working days.