Privacy policy

This policy explains how Opulent Vogue ("we", "us") collects and uses your personal information when you visit or buy from opulentvogue.co.uk. We are the data controller for this information. Contact: info@opulentvogue.co.uk.

Information we collect

Contact and order details you give us (name, email, phone, delivery and billing address), order history, messages you send us, and wishlist items if you have an account. Payment is processed by our checkout and payment providers; we do not store full card details. With your consent, we also collect usage data through cookies and analytics tools.

How we use it

To process and deliver orders, provide customer service, run your account, send marketing emails if you've subscribed, prevent fraud, and improve our website. Our legal bases are performing our contract with you, our legitimate interests, your consent (marketing and non-essential cookies), and legal obligations.

Sharing

We share information only with service providers who help us run the store: our e-commerce and checkout platform, payment processors, shipping carriers, order tracking, email and hosting providers. Some are located outside the UK; where they are, appropriate safeguards are in place.

Retention

We keep order records for as long as needed for tax and accounting purposes (usually six years) and marketing data until you unsubscribe.

Your rights

You can ask to access, correct, delete or move your data, object to or restrict processing, and withdraw consent at any time. Email us to make a request. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Essential storage keeps your cart, wishlist and preferences working. Analytics and advertising cookies are only used if you accept them; you can change this any time via "Cookie preferences" in the footer.